My Account - Frequently Asked Questions (FAQs)
My Account benefits
What is My Account?
My Account is where you can find everything to do with your relationship with Nobel Biocare all in one place. It's all there – from your orders and invoices to practice resources and education courses.
Here some of the benefits of My Account:
– View pricing online
– Place orders quickly and easily
– Check order status
– Download or pay invoices online
– Build and share your catalog
– Re-purchase your previous orders
Registration
Do I need to create an account?
If you have already registered for our Online Store (store.nobelbiocare.com), you may use that login to access the My Account portal on the new website. If you have not yet registered, you will need to complete the Registration form found here to access the content.
Why does my old username and password not work?
The nobelbiocare.com website has been integrated with the new Online Store which means that a login created via the Online Store (store.nobelbiocare.com) can be used to access the new site content. However, users who have not yet registered for the Online Store will have to register to access these new sites.
How do I create an account?
For new Nobel Biocare customers who do not yet have a customer account number
Please fill out the New to Nobel Biocare form found here.
If you are a customer but don't yet have an Online Store account
Fill out the Registration form found here or call 800-939-9394 to have customer support assist you in registration.
How do I know that my account has been created?
Upon a successful registration, a confirmation email will be sent to the registered email address. Once you click the confirmation link in this email, your online account has been created and you may now sign in.
Why can't I create an account?
The following conditions must be met in order to register online:
1. The postal code matches the associated account
2. The email address has not already been used to register
3. A valid customer number is used
If you are still having trouble after verifying these items, please contact customer support at 800-939-9394 for assistance.
Signing in
Where do I sign in or register?
If you are already an online customer, please sign in to your account.
If you are new to the Online Store, please register your online account.
Why can't I sign in?
If you're having trouble signing in, you may be using an incorrect email address or password.
Here are some things to check:
Clear your browser's cache and cookies
Please browse our Online store 101 playlist on YouTube for instructions for how to clear the cache and cookies in your chosen browser.
Check CAPS Lock and NUM Lock on your keyboard
Passwords are case sensitive, so "PASSWORD" and "Password" are recognized as two different passwords.
Incorrect email address
Your email address must be in this format: username@domain.com (or .net, .org, .edu, etc.). If you have more than one email address, be sure that you're using the correct email address and password combination for the account you are trying to access. Also, if your computer is set to auto-complete the email, make sure it's the correct email address listed.
Incorrect password
If you are using the correct email address but cannot remember your password, try resetting your password. Password reset can be found here.
Manage account
What is my email address?
If you cannot remember which email address you have used for registration, please contact Nobel Biocare at 800-939-9394 for assistance.
How can I change my email address?
Your email is your username and this can be changed by logging in and going to Account Information in My Account. In this section you can make any necessary changes. A case will be created and customer support will make the requested corrections.
What is my password?
When entering our online store, there is a link for Forgot Password. Click on this link and you will be asked to provide your email address. A link to reset your password will be emailed to you within the next ten to fifteen minutes.
How can I change my password?
Go to My Account / Account information and check the box marked Change Password. You will then be prompted to Change Password.
Watch our tutorial video on how to change your password.
How do I change my staff permission levels?
Once you are logged in, navigate to Account Management > User Management to manage the permission levels of the users registered to your account and set the permission for your team. Should you have any further questions regarding your online experience, please contact customer support at 800-939-9394 or email us at order.canada@nobelbiocare.com.