Top questions - Frequently Asked Questions (FAQs)

What is the torque value for … ?

Implants

Unlike abutment screws or Multi-unit prosthetic screws that have a precise fastening torque specified, for implants only a maximum insertion torque is specified. Any final insertion torque that falls below this maximum may be clinically acceptable but also may influence decisions for immediate or early loading based on those additional requirements.

Please see the Implant Torque Guide for more details.

Prosthetic components

The torque values for prosthetic components can be found in the Prosthetic Component Torque Guide.

How do I contact my local sales representative?

Please fill out this form to be put in contact with your local sales representative. To receive immediate assistance with ordering questions, you may wish to call our customer service team at 800 322 5001.  If you have technical questions, you can reach our technical support team at 888 725 7100. 

Where can I get a copy of an invoice, order, etc.?

Please visit Your Nobel Biocare Account for access to all your orders and invoices.

Where can I find a form for ... ?

A list of commonly used forms can be found below. For additional documents, please search the Library.

Commonly used forms

• Customer account change request
• Product Complaint form
• Allograft tissue information form 

Where is my order?

You may track your order by navigating to My Orders under My Account. Simply click the button in the Track Order column to track your shipment.